DNP DS80 User's Guide download pdf (Page 36)

36 DNP IMS America, Corp.

Problems Running Hot Folder Print Hot Folder Print User Guide

Problems Running Hot Folder Print

 Prompted to install .NET: HFP requires a minimum of Microsoft .NET version 4.5 in order to work properly. If you do

not have this version on your computer, you must install .NET before you can use HFP.

 Border will not print: There are multiple reasons the border may not be printing.

 Check to make sure that the border is installed in the correct folder. Open Admin and browse to the borders

tab. Select the print size from the drop-down menu. If the border does not show in the list, install the border using

“Importing New Borders” on page 29.

 Check to make sure that the border is enabled in the Admin controls/Border tab. Open Admin and browse

to the borders tab. Find the border in the list, and check to see if there is a checkmark next to the enabled

indicator. If there is no checkmark, select the box next to Enabled. Save your changes.

 Border is not printing properly (the image space is too large or small in the border): The border’s alpha

channel is not set properly.

 Check to make sure that the border has well defined alpha channels. Open Admin and browse to the

borders tab. Select the print size from the drop-down menu. Find the border in the list, and click on the pencil

icon to edit. Use the circles to define the image print area on the border (See “Editing Existing Borders” on

page 30.) If the image space is overlapping the border area, that part of the image will be covered during printing.

Click OK to save changes.

 Border will not upload in the program. Borders must be saved in the correct format and have both horizontal and

vertical borders provided to work.

 Verify your border settings. Check to make sure that the border has a horizontal and vertical version, and is saved

in the correct format. Borders should be in PNG format with a transparent background and an opening where the

image space appears. For more information, see “About New Borders” on page 28.

Problems Printing Images

 Printer will not print: Make sure your printer is connected, has power, and is in a good state.

 Check the Hot Folder Print dashboard for any reported errors. If the printer is in an error state, please follow

the troubleshooting guide in the printer’s manual to bring the printer back to a ready state.

 Check that the printer is communicating with the computer. Open Hot Folder Print and see if the printer

shows up in the dashboard. Trace the cables to both ends to see if they are plugged in properly.

 Check that you are using the correct print size folder. If you are in drag and drop mode, make sure that you

are copying your images to the correct print size folder.

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DNP DS80 User's Guide Page 36